Service & Warranty Guidelines
Skeena River Fly Supply – Fly Tying Supplies & Custom Fly Specialist
Overview
At Skeena River Fly Supply we are committed to providing high-quality fly tying materials, tools, and custom tied flies. Our goal is to ensure every customer receives reliable products, honest service, and clear expectations regarding warranties, returns, and custom work.
These guidelines outline our policies for:
♦ Fly tying materials and tools
♦ Custom tied flies
♦ Bulk and wholesale orders
♦ Repairs and adjustments
♦ Returns and exchanges
Product Categories Covered:
♦ Fly tying materials (feathers, fur, synthetics, hooks, beads, thread, etc.)
♦ Fly tying tools (vises, scissors, bobbins, whip finishers, etc.)
♦ Finished custom flies
♦ Custom pattern design and tying services
♦ Bulk commercial orders
Warranty Policy – Fly Tying Supplies & Tools
Manufacturer Warranties
Many tools (vises, scissors, specialty equipment) are covered by the manufacturer’s warranty. Warranty length and coverage vary by brand.
We will assist customers in processing warranty claims with the manufacturer when applicable.
Warranty does not cover:
♦ Normal wear and tear
♦ Rust caused by improper storage
♦ Damage due to misuse or modification
♦ Loss or theft
Limited Store Warranty (30 Days)
We offer a 30-day limited warranty on most tying tools against manufacturing defects.
If a product fails due to a defect within 30 days of purchase:
♦ We will replace the item, or
♦ Provide store credit at our discretion
♦ Proof of purchase is required.
Natural Materials Disclaimer
Fly tying materials such as feathers, fur, and natural fibres vary in size, texture, and coloration. These variations are not defects but natural characteristics.
We do not guarantee:
♦ Exact colour matching between batches
♦ Uniform feather length
♦ Identical texture across natural materials
Custom Fly Warranty & Guarantee
Craftsmanship Guarantee
♦ We guarantee our custom flies are tied:
♦ Using quality hooks and materials
♦ Secured with proper thread tension
♦ Finished with durable head cement or UV resin
If a fly fails before first use due to tying error (unraveling head, improperly secured materials), notify us within 7 days for replacement.
Fish Catch Durability Disclaimer
Fly fishing involves sharp teeth, rocks, snags, and repeated casting impact.
We do not warranty flies against:
♦ Fish damage
♦ Snag damage
♦ Hook bending due to large fish
♦ Loss in water
♦ Normal wear after use
Flies are consumable fishing products and expected to degrade with use.
Custom Pattern Approval
For fully custom pattern orders:
♦ Customer must approve design specs before tying begins
♦ Changes after production may incur additional charges
♦ Custom orders are non-refundable once production begins
Bulk & Commercial Orders
For guides, outfitters, and retailers:
♦ Production timelines will be agreed upon in writing
♦ 50% deposit may be required
♦ Final balance due before shipping
♦ Bulk custom flies are non-refundable unless defective
♦ Defective claims must be submitted within 5 business days of receipt.
Return & Exchange Policy
Eligible Returns (Within 14 Days)
Unused and unopened items may be returned within 14 days of purchase for:
♦ Refund to original payment method, or
♦ Store credit
Items must be:
♦ In original packaging
♦ Undamaged
♦ Accompanied by receipt
♦ Shipping costs are non-refundable.
Non-Returnable Items
♦ Custom tied flies
♦ Special order materials
♦ Clearance items
♦ Used tools
♦ Opened natural material packages
Repairs & Adjustments
We may offer:
♦ Fly repair (re-coating heads, reinforcing wraps)
♦ Tool sharpening (if applicable)
♦ Hook replacement on certain patterns
♦ Repair services may involve a service fee.
Order Errors & Shipping Issues
If you receive:
♦ Incorrect items
♦ Missing items
♦ Damaged goods
Notify us within 3 business days of delivery with photos.
We will:
♦ Replace items, or
♦ Issue store credit
We are not responsible for carrier delays once shipped.
Custom Design Service Terms
For fully custom fly design services:
♦ Consultation required before pricing
♦ Intellectual property of original patterns remains with [Your Business Name] unless otherwise agreed
♦ Custom prototypes may require design fee
♦ Rush orders may incur additional charges
Safety & Usage Disclaimer
Fly tying tools are sharp and may cause injury.
Customers are responsible for:
♦ Safe handling
♦ Proper storage
♦ Keeping tools out of reach of children
We are not liable for misuse or injury.
Environmental & Storage Recommendations
To maintain product quality:
♦ Store hooks and tools in dry environments
♦ Avoid moisture exposure
♦ Store feathers away from direct sunlight
♦ Use desiccant packs where appropriate
Improper storage voids warranty on corrosion-related issues.
Customer Satisfaction Commitment
Our business is built on reputation and trust within the fly fishing community.
If you are not satisfied, contact us directly. We aim to resolve concerns quickly and fairly.
Email: info@skeenariverflysupply.com
Phone: 250-641-4652
Website: skeenariverflysupply.com
Policy Updates
We reserve the right to update these service and warranty guidelines at any time. Updated policies will be posted on our website.
