Our goal is to provide you with the best service possible. If you have any issues or are not completely satisfied with your product please contact us and we will try to resolve the issue. Please contact us also if you need specific materials, such as extra short Snowrunner or short or long patches of European Boar, particular colour products, etc. We are a small company and most items can be customized. For information on our materials please check our information page where you can find instructional videos and articles on our products as well as suggestions as to how to use them.